Babyletto — FAQ

Q. Are there supposed to be grain marks (small black streaks) on the crib?

Yes, sometimes, the grain is present due to the nature of the wood. The black streaks are sometimes the result of pronounced grain in the wood and can be attributed to mineral deposits in the wood. These streaks are not defects in the wood and are only natural.

Q. Are your cribs convertible?

Most of our cribs are equipped with the safety-glide hardware system and can be converted from a crib to a toddler or daybed. Toddler conversion kits are available through a separate purchase. Our hidden hardware cribs can also convert from crib to toddler bed or daybed. The static side or 4-in-1 crib can be converted from crib into toddler bed, daybed or full size bed. These models have the toddler rail included with the purchase of the cribs. Full size conversion kits are sold separately. Some of our mini cribs are convertible to twin size bed as well. The twin size conversion kit for the conversion is sold separately.

Q. Are your cribs JPMA certified?

Many of our cribs are JPMA certified and the newer models are currently in the testing process. Being a company that continually grows, we strive to create new products and expand our product line to give our consumer a wider range of selection. We will always have new cribs that are undergoing certification testing.

Q. Are your cribs safe?

All juvenile products are required by federal law to abide by the rules of the CPSC (Consumer Product Safety Commission) in order for them to be sold to consumers. All of our cribs are manufactured to comply with the federal guidelines and standards set forth by the CPSC, as well as the ASTM (American Society of Testing Materials). Furthermore, we work with JPMA (Juvenile Products Manufacturers Association), the umbrella organization to which most manufacturers of infant and toddler products belong, to ensure that our products have passed their rigorous tests and meet the standards for certification. Our cribs are made solid pine wood and in some cases Sepetir wood. We use non-toxic finishes and paints to finish all our products.

Q. Can you ship orders and parts to me internationally?

We are sorry but we do not ship orders or part request to addresses overseas. Please provide us with a ship-to address within the continental US. We do not ship to Alaska, Hawaii, Puerto Rico, AFOs, APOs, or PO Boxes.

Q. I emailed you today with a question and I haven't received a response yet. How long is it before I receive a response?

We apologize for any delay that you may be experiencing. We know that questions regarding your baby's furniture are timely and sensitive. Every email that is received is read the day that it is received and should be responded to within 72 hours. We do our very best to satisfy and resolve ALL requests within 7-14 days of the initial communication.

Q. If I order a replacement part today, how long would it take before I receive my order?

We ship all of our parts via USPS or FedEx. Based on the availability of parts, it will take approximately 7-14 business days for it to be processed. We ship all of our parts ground, taking about a week or more to be delivered, depending on your location.

Q. My baby is chewing on the crib. Why isn't there a teething rail?

Crib designs are always changing, and it is not a JPMA standard to include teething rails on the newly designed convertible cribs. The traditional drop-side has evolved into static sides with wonderful curves and designs. Teething rails are designed for traditional drop-sides that are rectangular in shape. Although we do not recommend chewing on our products, the paint used is non-toxic and will not harm your child.

Q. What are the weight limits for your products?

Please consult the CSPC guidelines for safety regulations for juvenile products.

Q. What do I do if there is no hardware inside the product I purchased?

Please visit our Parts page for further information. This page can be used for parts requests on all new cribs that are recently purchased. For all our other products, please visit our other hardware pages.

Q. What kind of wood are your cribs made out of?

Most of our cribs are made of Pine wood from sustainable forests in New Zealand. The New Zealand Radiata Pine, used in our furniture, is eco-friendly. We also use Rubber wood from Malaysia and Sepetir wood from harvested forests in other Asian countries. We NO longer use protected wood species like Ramin wood from Indonesia in any of our furniture.

Q. When I opened up the hardware box, I found that the screws were not all the same size as described in the instruction manual. What should I do?

Due to the hardware we acquire, there will be times when the screws are not exactly as described in the instruction manual. We constantly improve our products and, with these changes, it is sometimes necessary to change the hardware to accommodate the modification of the product. However, this does not affect the usability, functionality, nor safety of the product.

Q. Why did the hardware change from a stabilizer bar/crib rod to nylon safety-glide ?

This hardware changed for two reasons. First off, the nylon safety glide is easier to assemble, with fewer parts, and therefore requires less time. In addition, the nylon safety glide is quieter when releasing the drop side thus creating no metal banging on metal sounds. This new hardware provides a more quiet and user-friendly option for your crib.

Q. Why does the color of my crib's headboard differ from the sides of the crib?

No two trees are alike, and no crib is fashioned from one single piece of wood. The weather will affect the finish of your product, but this is only part of a natural process for wood. The beauty of solid wood is the grain and marks that come to life with its natural finish. When referring to painted cribs, wood is also known to absorb paint differently; therefore, affecting the outcome of the finished product.

Q. After I had placed an order for a replacement part, I received a response telling me that my crib was not manufactured by babyletto, but when I looked through your website, I saw the very same crib displayed. Why?

There are many manufacturers of cribs and although yours may look identical to the one on our website, it could very easily have been made by one of our competitors. To help you identify if your crib is from babyletto, please look at one of the headboards that shows the company name, logo, and the serial number of your crib. If your crib is missing this identification you are not a babyletto crib owner.

Q. Can I buy products directly from you?

babyletto is a wholesaler and does not sell directly to the public.

Q. I don't have the serial number or the Purchase Order Lot number. Why can't I just purchase the parts I see on your website?

We want to ensure that the safety of your baby is not compromised. Our policy is not to sell any type of replacement parts for products without the proper serial number or the PO Lot number. They are needed for identification of your babyletto product.

Q. My baby has been teething on the crib and the paint is coming off, is your crib safe and what can I do?”

We understand that when babies are teething they will chew on anything they can. If your baby is chewing on one of our cribs, rest assured that we use a non-toxic water based paint that is safe for your baby. All of our cribs meet JPMA and CPSC safety standards. If you would like to avoid your child chewing on their crib, several companies manufacture crib rail protectors for you to purchase.

Q. What is the distance between the slats on your cribs?

The distance between the slats on Million Dollar Baby cribs are regulated through the Consumer Product Safety Commission. The regulation is not to exceed 2 3/8" between the slats. All our cribs follow the regulation set by the CPSC and Million Dollar Baby proudly carries JPMA certified cribs.