FAQ

Customer Service

Ordering & Shipping

How much does shipping cost?

How long until my order ships/arrives?

How do I check my order's status?

How do I modify/cancel my order?

How do I return or exchange?

Do you ship internationally?

Payment & Security

What payment methods do you accept?

How will my order appear on my card statement?

When will you charge me for my order?

Will I be charged tax?

How do I know my payment information is secure?

Usage and Care

How do I order replacement parts or hardware?

Where are my item's model and serial/PO numbers?

Do you sell touch up paint?

How do I clean my glider?

What height should I set my crib's mattress support at?

Features & Specs

Do your cribs come with mattresses?

What size mattress do your cribs take?

What size mattress do your mini cribs take?

What size mattress do your toddler beds take?

What is a 3-in-1 convertible crib? A 4-in-1?

What does 4-level mattress support mean?

What is your warranty for furniture?

What is your warranty for mattresses?

What is your warranty for bedding?

Materials & Construction

What materials are your furniture made of?

What finishes/paints do you use?

Can you send me wood samples?

What materials are your gliders and rockers made of?

Where are your products made?

Safety & Certifications

What are the warning labels on my crib?

Why is there a CA Prop 65 warning on my product?

What is the weight limit for your cribs?

What is the weight limit for your mini cribs?

What is the weight limit for your cradles?

What is the weight limit for your gliders and rockers?

What is the weight limit for your changers?

Are your cribs JPMA certified?

My baby has been teething on their Babyletto crib and the paint is coming off. Is your crib safe?

What is GREENGUARD Gold?

About Babyletto

Who created Babyletto?

What are your hours of operation?

How can I contact you?

Assembly

What height should I set my crib's mattress support at?

My crib's spring frame keeps tilting, what is wrong?

Why are screw covers not included with my crib?

My crib's instruction manual says that the spring frame goes "flat side up". What is the flat side of the spring frame?

Didn’t find what you were looking for? Contact us. Contact