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Ordering & Shipping > Shipping & Delivery

How long until my order ships/arrives?

Shipping times

Shipping times quoted include:

  • 1 business day where your order will be processed and prepared for shipment
  • Orders received by 11:30AM PST will ship the same business day
  • Orders received after 11:30AM will ship the next business day
  • Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
  • Orders for multiple items may ship from different warehouses and arrive at different times. In these cases we'll send you an email notification for each shipment.
  • Items that are made available for pre-order will be shipped once stock becomes available. Please note that while every effort is made to make the product available in the timeline quoted when ordering, this may vary due to stock availability. You will be notified by email when your item has shipped.

SERVICE DETAILS

Standard service

  • Orders including Assembled Dressers & Multiple Furniture Pieces will be shipped by a large parcel carrier (see below for more details on these types of deliveries)
  • Carriers will deliver to the first available dry area outside your home (front door, porch, or garage). If you live in an apartment building, the item will be delivered to the lobby or loading area.
  • You will then be responsible for further transport beyond that point
  • Debris removal and assembly is not included in this service
  • A signature may be required for your area, in which case the carrier will contact you to make an appointment. When applicable, please make note of any issues on the paperwork
  • Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation

 

Large parcel service/Room of choice

  • Orders including Assembled Dressers & Multiple Furniture Pieces will be shipped by a large parcel carrier and includes Room of Choice Delivery
  • Our Room of Choice delivery features a skilled delivery team that will bring your items inside, and place them in the room of your choosing.
  • Option is only available for Assembled Dressers and Orders of 4 or more furniture goods.
  • Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.
  • Debris removal and assembly is not included in this service
  • A signature may be required for your area, in which case the carrier will contact you to make an appointment. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork
  • Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation

 

    Smartpost Details

    • Our smallest packages (bedding, wood swatches) ship via Smart Post
    • The final delivery is handled by USPS
    • Delivery time for these orders is about 7-10 business days.
    • No signature is required upon delivery for Small Parcel or Smart Post
    • Unfortunately, we are unable to upgrade the shipping service or speed