FAQs
When should I expect my custom order?
Expect a minimum of 12 weeks for your custom order.
What are my shipping options?
Free standard shipping is included with your order. An upgrade option for White Glove Delivery is available in some regions. This option will appear at checkout if your shipping address qualifies for this upgrade.
Can promotional discounts be applied here?
If you received a Welcome Code discount, you may apply it during payment. However, other incentives such as bundling and other on site discounts cannot be applied. Only babyletto issued promotional codes allowed.
What is your cancellation policy for custom orders?
Upon payment of your custom order, you will have a window of 24 hours to cancel. After which no cancellations or edits to your order will be accepted.
What is your return policy on custom orders?
Once an order is paid for and goes into production, we cannot accept returns. To make a change to your custom order before you have paid, please email us at info@babyletto.com
Can I add the rest of my order to my custom order and have everything all in one transaction?
Unfortunately, custom orders are unique and need to be independently on their own transaction. Should you have a concern regarding placing your order for additional items, please reach out to our customer care team here and we would be happy to assist.
Can I customize a different chair or use my own fabric?
Currently at this time we are only offering customizations on select products with our certified and tested fabrics to give you peace of mind for your home and family.
Where can I see the combinations of each chair customization?
Our fabric and base offerings can be found currently on our selection of chairs on site. Unfortunately, we are unable to provide images of the exact customization you select but feel free to order swatches to see the fabrics first hand.
I entered my information incorrectly or changed my mind on my fabric/base choice. What do I do?
Not to worry, you are welcome to submit another request with the correct information and selection. Please be sure to write in the "notes" section that you are submitting a second request and to disregard the first request or you can contact customer care and let us know of the changes.
Can I use my gift card to complete my purchase for my custom chair?
Yes of course, upon receiving your invoice link and checking out, we offer all the same payment options as our standard online ordering.