Shipping & Delivery

SHIPPING UPDATE

Due to peak season, delivery times and tracking information may take longer than usual.

Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)

Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces).

Please submit a request with our customer care team if you have not received your tracking information after 10 days.

Shipping Rates & Delivery

Shipping Rates

We now offer free shipping on most items! 

Please note that rates are subject to change; please check the rate before finalizing your order. 

Select items are considered “oversized” and will require Room of Choice Delivery to ensure proper handling and care. This shipping method is noted at checkout. 

Oversize Items: 

  • Arc Electronic Recliner and Swivel Glider 
  • Bondi 6-Drawer Assembled Dresser 
  • Hudson 6-Drawer Assembled Dresser 
  • Lolly 6-Drawer Assembled Dresser 
  • Nifty 3-Drawer Assembled Dresser
  • Palma 7-Drawer Assembled Dresser 
  • Solstice Swivel Glider 
  • Sunday Power Recliner and Swivel Glider 
Where We Ship To:

Babyletto.com ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations. 

For delivery to Taiwan, please visit Babyletto Asia 

For other locations, please visit our Stores page to find online and international Babyletto retailers. 

Shipping Times Quoted Include:

Up to 2 business days where your order will be processed and prepared for shipment. 

Tracking information is sent directly to our system when the carrier picks up the order at our warehouse. 

We are not able to expedite shipments or offer guarantee delivery dates on parcel packages.

Service Details

Items & Service Delivery Types

Small Parcel (UPS / FedEx / USPS) . . . . . . . . 5 - 8 Business Days

Mattresses & Pads

Cribs, Seating and Dressers

Large Parcel (LTL/Room of Choice) . . . . . . . . . . . . . . 10 - 20 Business Days

Oversized items (listed above under "Shipping Rates")

White Glove Delivery. . . . . . . . . . . . . . 1 - 10 Business Days 

Oversized items. Available to select areas only.  

 

What is Room of Choice?

Orders including oversized items (noted above under “Shipping Rates”) will be shipped by a large parcel carrier and includes Room of Choice Delivery. This level of delivery requires scheduling an appointment and the carrier will contact you directly to set up a delivery window. 

 Our Room of Choice delivery features a skilled delivery team that will bring your items inside and place them in the room of your choosing. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.  Unboxing, debris removal and assembly is not included in this service.  Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork.  Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation. 

What is White Glove Delivery?

Available to select areas only. This option will appear at checkout if the shipping address qualifies for this upgrade.  

White glove service includes a two (2) person delivery team, one flight of stairs, placement in your room of choice, assembly, and unpacking and debris removal. 

A White Glove service representative will call you between 9am and 5pm during business days to coordinate an appointment. Deliveries are made for Monday through Friday, during normal business hours.

What is Route?

Babyletto is proud to partner with Route, the leader in package protection. By purchasing Package Protection from the cart page, your order will be protected from loss, damage, or theft.  Fees are calculated based on the subtotal of the order. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement (dependent on in-stock availability) or be refunded (less discounts received). We are excited to offer this service to you and we highly recommend you purchase Package Protection at checkout.

Route's Package Protection helps cover the following instances:

  • Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Photos of the damaged item and packaging are required for damaged shipping issues
  • Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed. 

To submit a claim for your Route-protected order, click here.

For more information on Route Package Protection Policies,
click here.

Tracking & Orders

Tracking Notification

An automated tracking email will be sent to the email address submitted with the order.

*Important*

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

Cancelling or Modifying Orders

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse. We generally have a 1 hour window from when your order is placed, to have the ability to cancel your order. Anything after 1 hour will need to be reviewed. Gift Cards are not applicable as they are fulfilled instantly. See Gift Card Terms and Conditions.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to
reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email cancellation@babyletto.com

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.

What if My Order Never Arrives, is Stolen, or was Damaged in Transit?

If you live in a high-theft area or have other concerns about the safety of your delivery, we recommend purchasing Route package protection.  Route is Babyletto's authorized package protection partner and they provide low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit, when purchased at checkout.

 

If you did not purchase Route protection and your order is marked as delivered, contact us here, and a customer service agent will initiate an investigation with our shipping carriers.

 

If you purchased Route protection and your order is lost, damaged, or stolen, Route’s expert support team is ready to assist you. Please submit a Route claim here.

Returns & Exchanges

If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery. This excludes final sale items and Gift Cards.

Received a damaged item or missing a piece? We can send you free replacement parts.
Please start your request by visiting our parts page

Please review our full return policy here.