Shipping & Delivery

SHIPPING UPDATE

Due to peak season, delivery times and tracking information may take longer than usual.

Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)

Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces).

Please submit a request with our customer care team if you have not received your tracking information after 10 days.

Shipping Rates & Delivery

Shipping Rates

We now offer free shipping!

Please note that rates are subject to change; please check the rate before finalizing your order.

Select items may also require an additional "Oversize Fee" due to the extra handling required for delivery. This charge is noted when you add your item to cart.

Oversize Items: Hudson Double Dresser (M4216), Lolly 6-Drawer Assembled Double Dresser (M9016), Eero 4-Drawer Assembled Dresser (M16623), Palma 7 Drawer Assembled Dresser, Bento Double Dresser (M21626), Nifty Assembled Dresser (UB0320), Nami Electronic Recliner (M23188),Arc
Electronic Recliner (M23688) .

Where We Ship To:

Babyletto.com ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.

For delivery to Taiwan, please visit Babyletto Asia

For other locations, please visit our Stores page to find online and international Babyletto retailers.

Shipping Times Quoted Include:

Up to 2 business days where your order will be processed and prepared for shipment.

Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse.

We are not able to expedite shipments or offer guarantee delivery dates on parcel packages.

Service Details

Items & Service Delivery Types

Small Parcel (UPS / FedEx / USPS) . . . . . . . . 5 - 8 Business Days

Mattresses & Pads

Cribs, Seating and Dressers

 

Large Parcel (LTL/Room of Choice) . . . . . . . . . . . . . . 10 - 20 Business Days

Assembled Dressers & Multiple Furniture Pieces

 

What is Large Parcel or Room of Choice?

Large Parcel / Room of Choice

Orders including Assembled Dressers will be shipped by a large parcel carrier and includes Room of Choice Delivery.

Our Room of Choice delivery features a skilled delivery team that will bring your items inside, and place them in the room of your choosing. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.

Unboxing, debris removal and assembly is not included in this service.

A signature may be required for your area, in which case the carrier will contact you to make an appointment. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork.

Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

See details above to understand what precautions our carriers are taking to stop the spread of COVID-19.

Tracking & Orders

Tracking Notification

An automated tracking email will be sent to the email address submitted with the order.

Due to peak season demand with our shipping partners we anticipate a delay in receiving tracking information.

Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

Please submit a request with our customer care team if you have not received your tracking information after 10 days

 

*Important*

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

Cancelling or Modifying Orders

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email cancellation@babyletto.com

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.

Returns & Exchanges

If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery.

Received a damaged item or missing a piece? We can send you free replacement parts.
Please start your request by visiting our parts page

Please review our full return policy here.

Carbon Conscious

Carbon Conscious Shipping

Carbon emissions from shipping every Babyletto online order are offset through our shipping partner, Freight Club. Freight Club are planting trees now with One Tree Planted to begin reducing carbon emissions. In two years time, once these trees have matured they will help absorb carbon dioxide. 

What is carbon offsetting?

‚ÄúCarbon offsetting‚ÄĚ means balancing the CO2 that is emitted during the shipping process with a positive environmental impact that absorbs the same amount of carbon emitted.

Why plant trees?

Trees help cool the planet by filtering harmful greenhouse gases like carbon dioxide and releasing oxygen back into the atmosphere. A mature tree absorbs carbon dioxide at a rate of 48 pounds per year. In one year, an acre of forest can absorb twice the CO2 produced by the average car's annual mileage.