RETURNS & EXCHANGES
Buy with confidence. We want you to love your Babyletto product. But if you’re having second thoughts, we understand too and will do everything needed to help. If you are dissatisfied with your product, please contact the retailer you purchased from if you are within the retailer's return window.
If you purchased directly from babyletto.com, please contact us within 30 days of delivery. Items must be sent back in new condition and in original packaging with all components, to qualify for a refund. Please do not modify the product in any way.
Some of our products are final sale and cannot be returned/exchanged. Please see below for items ineligible to be returned/exchanged.
Please review the policy below, then click Babyletto Returns Portal to access our return/exchange portal.
If you are looking to exchange an item you received as a gift, simply select “Returning a gift?” on the Babyletto Returns Portal.
What is Free Returns Coverage?
We now offer Return & Exchange Protection for all orders, which you can purchase at checkout. If you purchase Return & Exchange Coverage with your order, your return shipping label will be covered for eligible items. Return coverage covers all items in the cart, so you do not need to purchase return coverage for each item.*
If you choose not to buy Return & Exchange Protection, you can still process a return in the portal above, but you will need to cover the cost of the return shipping label which will be approximately 20% of the retail value of the item.
Free Returns & Exchange Protection must follow all guidelines listed within our return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, with original packaging, and with all tags attached. Final-sale and special discounted items are not eligible for free returns.
*Return coverage does not apply to final sale items or items listed below under "Items ineligible for return/exchange"
Received A Damaged Item
Received a damaged item or missing a piece? We can send you free replacement parts! Please start your request by visiting our parts page HERE. For items that arrive to you in less than perfect condition, we will send you replacement pieces at no cost to you. To help us assess the issue, please submit details and photographs of the item and the packaging.
FAQ
Return/Exchange Eligibility
We understand that sometimes you may need to exchange an item. To qualify for a refund, we kindly ask that the items be in new condition. If a product is modified in any way, it will be ineligible for return.·
Babyletto Mattresses Must Be Completely Unopened to be Eligible to Return.
*Items ineligible for return/exchange:
- All Bedding by Babyletto products including sheets, blankets, wall decals, changing pad covers
- Items marked as Final Sale
- Newton Baby Mattresses
- Organic Crib Waterproof Protector by Avocado
- "Extend" Warranty Fees
- "Free Returns & Package Protection Premiums"
- Gift Cards
Eligible items purchased may be returned within 30 days of delivery unless otherwise noted. Additional guidelines may apply**.
** For returns on bundled products: If an item from a bundle is returned, you will forfeit the discount originally applied to all the items in the bundle. Items in a bundle are eligible for a one-time exchange with the exception of Final Sale items & Newton Baby mattresses.
Return/Exchange Policy
When you receive your item, please keep the original packaging until you know you will not need to make to a return or exchange. Having this packaging will greatly simplify your return process. If you need to initiate a return or an exchange, please click Babyletto Returns Portal.
After your return/exchange request has been accepted, you will receive your return label and instructions via email. (If you did not purchase the Free Returns & Exchange Protection, you will be responsible for the shipping back to us.)
Be sure to remove any existing shipping labels from the box prior to shipping it back. Please include all parts, pieces, printed materials, and accessories, along with the product's original packaging. Return shipments received without first using the return portal linked above will not qualify for a credit.
For Exchanges: Your new order will ship out after we receive your returned item. An email confirmation will be sent when we have processed your returned item, and then a new tracking email will be sent thereafter.
For Returns: If your return is received in the condition stated above, you can expect to receive a refund to the payment choice you selected when submitting your request (Credit Card or Store Credit), within 3-5 days after it has been delivered back to our facilities, which allows our team to inspect your return.
