Buy with confidence, we are proud of our products, and are happy to assist.
If you are dissatisfied with your product, please contact the retailer your purchased from within the retailer's return window. If you purchased directly from babyletto.com, please contact us within 30 days.
Looking for parts?
If you have had your product for less than a year, please fill out this parts form to order your missing or damaged parts.
For products over a year old, visit our parts store to purchase your missing or damaged parts.
For any other questions, please contact us so that we may help resolve the issue. We are always happy to help you.
Items must be sent back in new condition and in original packaging to qualify for a refund. Please do not modify the product in any way. Some of our products are final sale and cannot be returned/exchanged.
Items ineligible for return/exchange:- All Bedding by Babyletto products including bedding, blankets, wall decals, changing pad covers, and final sale items.
Exchanges are allowed up to 30 days from day of receipt for all eligible* items. To exchange a product for a product of less or equivalent value, please follow the below Babyletto.com Return Policy, then place a new order for the correct item. Please be sure to notify our MDB representative that you would like to process an exchange (see below). Your new order will ship out within 2 business days. When the returned products are received and have passed inspection, you will receive a full refund from the original order (less the cost of shipping and restocking fee) after the new order has been confirmed. An email confirmation will be sent when the refund has been issued.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Eligible* items purchased from Babyletto.com may be returned with a valid RMA# (Return Merchandise Authorization) within 30 days of receipt unless otherwise noted. Additional guidelines may apply**.
To obtain a RMA# please email firstname.lastname@example.org provide the following information:
Date your package was received
Reason for the return (Exchange, damage, incorrect purchase…etc.)
If the product was assembled: Products must be inspected and if damaged, reported to us within 14 days of receipt to ensure efficient processing of your parts request
Once you receive your RMA# with instructions and address of where to send your return, include all parts, pieces, printed materials, and accessories, along with the product's original packaging. Also include a copy of your packing slip and RMA# with your return shipment.
If return item is lost or damaged in transit, we will not issue a refund. We recommend that you choose a method of shipping with tracking and insurance.
A 25% restocking and handling fee will be applied to any opened items that have been partially or fully assembled, based on the total amount billed. Customer is responsible for all shipping costs to and from delivery location for any returned product. Return shipments received without an RMA will not qualify for a credit. If the box has not been opened, the 25% restocking fee will be waived.
Southern California customers may be able to return products directly to our Pico Rivera warehouse. Please contact us for details.
* Please read the "Return/Exchange Eligibility" tab.
** For returns on bundled products, all pieces from the bundle must be returned at the customer’s expense for a refund minus the above restocking fee after proper inspection for damages. Individual pieces from any bundle order will not be accepted and cannot be returned for a partial refund.